Clayton County Jail Video Visit offers secure, convenient ways for families and friends to connect with inmates through three approved methods. The system uses the CorrectPay (JailFunds) platform to provide remote and on-site video visitation. Each session lasts 15 minutes and costs $4.95, with discounts for bulk purchases. All visitors must be pre-approved, present a government-issued photo ID, and follow strict security procedures. The jail supports visits via home computer, lobby kiosk, or mobile app on compatible devices.
How Clayton County Jail Video Visit Works
The video visitation system runs through CorrectPay, also known as JailFunds. Families can choose from three options: schedule a visit from home using a secure browser portal, use the VendEngine kiosk in the jail lobby, or connect through the JailFunds mobile app. Each method requires users to create an account, add funds, and schedule visits up to 24 hours in advance. The system verifies visitor identities against the inmate’s approved list before allowing access.
Three Ways to Schedule a Video Visit
Families have three reliable options for video visits. First, home visits use any computer with internet access. Users log into the CorrectPay portal, select a time slot, and join the call at the scheduled time. Second, the jail lobby has a VendEngine kiosk that lets visitors start a session using the facility’s high-speed internet. Third, the JailFunds app works on iPhones (12 or newer) and Android devices (9.0 or newer). All three methods require a valid ID and pre-approval.
Video Visit Costs and Payment Options
Each 15-minute video visit costs $4.95. Families can buy single sessions or save with bulk packages. A 10-session package reduces the per-visit cost. Payments are made through the CorrectPay website, mobile app, or lobby kiosk. Funds are added instantly to the visitor’s account. Receipts are emailed automatically. No cash is accepted at the kiosk—only debit or credit cards.
Approved Visitor Requirements
Only people on the inmate’s pre-approved visitation list can join a video call. During intake, each inmate submits a list with full legal names, dates of birth, and relationships. Counselors review the list and may ask for documents like birth certificates or marriage licenses. Visitors must show a government-issued photo ID at check-in. The system cross-checks IDs against the approved list before granting access.
Scheduling Rules and Time Limits
Video visits can be scheduled up to 24 hours in advance. Sessions last 15 minutes and start on the hour or half-hour. Late arrivals may lose their time slot. On-site visits require arriving 15 minutes early for ID check and security screening. Remote visitors should log in 10 minutes early to test their connection. Missed visits are not refunded unless canceled by the facility.
Technology Requirements for Remote Visits
Home video visits need a stable internet connection, a computer or tablet with a camera and microphone, and an updated browser. The JailFunds app requires iPhone 12 or newer or Android 9.0 or newer. Users should test their connection before the visit. Poor video or audio quality may result in session termination. The system supports Chrome, Safari, and Firefox browsers.
On-Site Video Visit Process
On-site visits happen in the jail lobby using the VendEngine kiosk. Visitors arrive 15 minutes early, show ID, pass through a metal detector, and check in at the security desk. Staff escort visitors to private video booths with headsets and cameras. Sessions last 15 minutes. Only two adults may visit at once. Children under 18 must be accompanied by an adult.
Mobile App Features and Setup
The JailFunds app lets users manage visits, deposits, and messages from their phone. After downloading from the App Store or Google Play, users create an account, verify their email, and add funds. The app sends push notifications for upcoming visits. It also supports instant video calls if the inmate initiates contact. Users must enable camera and microphone permissions.
Security and Monitoring During Visits
All video visits are recorded and monitored for safety. Staff watch for inappropriate behavior, sharing of personal information, or attempts to bypass rules. Calls may be disconnected if violations occur. Visitors must dress appropriately and avoid loud backgrounds. The system blocks calls from unapproved numbers or devices.
Holiday and Weekend Visiting Hours
The jail opens its visiting lobby from 9:00 a.m. to 1:00 p.m. on Saturdays, Sundays, and county-observed holidays like Memorial Day, Labor Day, and Thanksgiving. Video visits follow the same schedule. Remote visits can be scheduled during these hours. The facility is closed on major federal holidays unless otherwise announced.
Inmate Search and Housing Information
Families can find inmates using the Clayton County Sheriff’s Office online portal. Search by name, booking number, or arrest date. Results show housing unit, charges, bond amount, and release date. The system updates daily. Users can download booking photos and docket records. The mobile app sends alerts when an inmate’s status changes.
CorrectPay Account Management
CorrectPay handles deposits, video visits, and messaging. Users create an account at correctpay.com or via the app. Funds are added instantly. For video visits, click “Forgot Password” to reset login details. If an inmate calls directly, a four-digit PIN may be required for security. Messaging costs $0.25 per text plus a $1.00 monthly fee.
Phone Calls vs. Video Visits
Inmates can make phone calls through Securus Technologies from 8:00 a.m. to 11:00 p.m. Calls cost $0.15 per minute in the U.S. and $0.30 internationally. Daily limits are 30 minutes on weekdays and 40 on weekends. Video visits offer face-to-face interaction but cost more per session. Both services require pre-approval and ID verification.
Recent Security Updates and Incident Response
In April 2024, a violent incident was captured on cell phone video inside the male housing unit. The footage showed an inmate being attacked with a shank. Emergency responders arrived quickly, and the injured inmate received surgery. The Georgia Department of Corrections placed the unit on lockdown. Security protocols were updated, including handheld metal detectors for staff.
Official Resources and Contact Information
The Georgia Department of Corrections maintains a page for Clayton County Jail at 9157 Tara Boulevard, Jonesboro, GA 30236. It includes links for sending money, care packages, and visitation rules. The Clayton County Sheriff’s Office provides inmate search and docket access online. For help, call 770-726-7711 or visit 112 Smith Street, Jonesboro, GA 30236.
Frequently Asked Questions About Video Visits
Visitors often ask about scheduling, costs, and technical issues. Sessions can be booked up to 24 hours ahead. Fees are non-refundable unless canceled by the jail. The system works on most modern devices. ID checks are mandatory. Children must be supervised. Visits may be recorded. Rules are strict to ensure safety for all.
How to Prepare for a Successful Video Visit
Test your device and internet connection beforehand. Use a quiet, well-lit room. Have your ID ready. Arrive early for on-site visits. Dress appropriately. Avoid discussing legal matters or sharing personal details. Follow all on-screen prompts. If technical issues occur, contact CorrectPay support immediately.
Bulk Purchase Discounts and Packages
Buying 10 sessions at once reduces the cost per visit. Packages are available on the CorrectPay website and app. Funds do not expire. Unused sessions remain in the account. Refunds are not offered for unused visits. Bulk purchases are ideal for families who visit regularly.
Accessibility and Language Support
The CorrectPay platform supports English and Spanish. Users can switch languages in account settings. Video calls include real-time captioning if enabled. Staff assist visitors with disabilities during on-site visits. Requests for interpreters should be made in advance.
Rules for Children During Visits
Children under 18 must be accompanied by an adult. They may appear on camera but should not handle devices. Loud noises or disruptions may end the visit. Parents are responsible for supervision. No toys or food are allowed in video booths. Visits are limited to 15 minutes to reduce fatigue.
What Happens If a Visit Is Disconnected?
If a call drops due to technical issues, the system may allow a restart if time remains. If the inmate is moved or restricted, visits are canceled without refund. Weather or power outages may affect service. Visitors should check the jail’s website for alerts. Support is available via CorrectPay’s help line.
How to Add Funds to an Inmate’s Account
Deposits can be made online at correctpay.com, through the mobile app, or at the lobby kiosk. Funds are available immediately. Receipts are emailed. Minimum deposit is $5.00. Maximum per transaction is $200.00. Only approved visitors can deposit money. Inmates use funds for commissary, phone calls, and video visits.
ConnectNetwork vs. CorrectPay: Which System Is Used?
Clayton County Jail uses CorrectPay (JailFunds) for video visits, not ConnectNetwork. Some facilities use ConnectNetwork, but Clayton County’s system is fully integrated with CorrectPay. Do not attempt to schedule through ConnectNetwork—it will not work. Always use the official CorrectPay portal or app.
Legal and Privacy Considerations
All visits are subject to recording and monitoring. Conversations may be reviewed by authorities. Sharing of personal information, plans, or legal details is prohibited. Violations can result in visit bans. Visitors agree to terms of service when creating an account. Data is stored securely and not shared with third parties.
How to Report Issues or Complaints
For technical problems, contact CorrectPay at 855-836-3364. For facility-related concerns, call the Sheriff’s Office at 770-726-7719. Written complaints can be mailed to 112 Smith Street, Jonesboro, GA 30236. Include your name, inmate’s name, date of visit, and details of the issue. Responses typically take 3-5 business days.
Changes to Visitation Policies in 2024
In 2024, Clayton County updated its visitation rules to improve safety and efficiency. Metal detectors were added to all entry points. Video visit durations were standardized to 15 minutes. Bulk purchase discounts were introduced. The mobile app now supports push notifications. These changes aim to reduce wait times and enhance security.
Tips for First-Time Visitors
Create your CorrectPay account at least 48 hours before the visit. Add funds early. Practice using the app or website. Bring two forms of ID if possible. Arrive early for on-site visits. Stay calm and speak clearly during the call. Follow all instructions from staff and on-screen prompts.
Frequently Asked Questions
Many families have similar questions about video visits. Below are detailed answers to the most common concerns.
Can I visit more than once per day?
No. Each visitor is limited to one 15-minute session per day per inmate. Additional visits require approval from the counselor and may incur extra fees. The system blocks multiple bookings from the same account. Families should plan visits carefully to avoid conflicts.
What if the inmate is not available for the scheduled visit?
If the inmate is in court, medical care, or lockdown, the visit is canceled without refund. The system sends an email notification if possible. Families can reschedule for another time. No-shows by the inmate do not qualify for refunds. Always check the inmate’s status before the visit.
Are video visits private?
No. All video visits are monitored and recorded for security. Staff may review sessions if suspicious activity is detected. Conversations should be appropriate and respectful. Sharing personal information, legal advice, or plans is prohibited. Violations can lead to permanent bans.
Can I use a tablet for the video visit?
Yes, if it has a front-facing camera, microphone, and internet connection. The JailFunds app works on iPads and Android tablets. Ensure the device is charged and in a quiet location. Test the connection beforehand. Tablets must run updated operating systems for compatibility.
What happens if my internet goes out during the visit?
The system may attempt to reconnect automatically. If the connection is lost for more than 2 minutes, the visit ends. No refund is given unless the outage is on the jail’s end. Use a wired connection or strong Wi-Fi signal. Avoid public networks for better stability.
Can I send a message during the video visit?
No. Messaging is a separate service billed at $0.25 per text. Video visits are for face-to-face conversation only. Use the messaging feature in the app or website to send texts. Messages are delivered within 24 hours. Do not attempt to communicate through chat during video calls.
How do I know if my visitor application is approved?
The inmate’s counselor reviews all requests within 5 business days. Approved visitors receive an email confirmation. The name appears on the inmate’s visitation list in the online portal. If not approved, a reason is provided. Resubmit with correct documents if needed.
Contact Information
Clayton County Sheriff’s Office
112 Smith Street, Jonesboro, GA 30236
Phone: 770-726-7711
Inmate Search: https://www.claytoncountyga.gov/government/sheriff/inmate-search/
Visitation Rules: https://www.claytoncountyga.gov/government/corrections-department/clayton-county-prison/visitation-of-inmates/
CorrectPay Support: 855-836-3364
Visiting Hours: Saturdays, Sundays, and holidays from 9:00 a.m. to 1:00 p.m.